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Privacy Policy

Stollers Furniture World, Privacy Policy

Outline of our Policy

STOLLERS FURNITURE WORLD LIMITED
 
PRIVACY STATEMENT
 
 
 
1.  PURPOSE OF THIS PRIVACY STATEMENT   Welcome to the Stollers Furniture World (Stollers) Privacy Statement.
 
At Stollers we respect your privacy and are committed to protecting your personal data.  
 
Personal data or personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).   
 
Our privacy statement explains how we collect, process and look after your personal data and provides details of the privacy rights available to all individuals under the General Data Protection Regulations (GDPR).
 
It is important that you read this privacy statement together with any other privacy statement or fair processing statement we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy statement supplements the other notices and is not intended to override them.
 
This Privacy Statement explains how we handle the personal data of our customers both in store and on our website and also how we handle the personal data of:  people who apply for a job with us;  our suppliers;  any visitors to our website; and   people who engage with us on Social Networking sites.  
 
 
 2. DATA CONTROLLER     Stollers Furniture World Limited is the Data Controller.  
 
ICO Registration Number: Z5403376
 
Our contact details are:    Stollers Furniture World Walney Road Barrow in Furness Cumbria LA14 5UN
 
Telephone: 01229 820679
 
Email: [email protected] Web: www.stollers.co.uk   
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3. DATA PROTECTION REPRESENTATIVE
 
We have appointed a Data Protection Representative who is responsible for overseeing any questions you may have in relation to this Privacy Statement.  
 
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Representative, using the details set out below:
 
Neill Berry Stollers Furniture World Walney Road Barrow in Furness Cumbria LA14 5UN
 
Telephone: 01229 820679 Email: [email protected]
 
   4. CHANGES TO THIS PRIVACY STATEMENT AND YOUR DUTY TO INFORM US OF CHANGES     This Privacy Statement has been produced on 3rd July 2018 to comply with the General Data Protection Regulations (GDPR).
 
It is important that the personal data which we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
 
 
5. DATA PROTECTION PRINCIPLES
 
We will comply with the GDPR. This says that the personal data we hold about you must be:
 Used lawfully, fairly and in a transparent way;
 Collected only for valid purposes that we have clearly explained to you and not used in any way that is  incompatible with those purposes;
 Relevant to the purposes we have told you about and limited only to those purposes;
 Accurate and kept up to date;
 Kept only as long as necessary for the purposes we have told you about; and kept securely.
 
6. LEGAL BASIS FOR COLLECTING PERSONAL DATA
 
We have several legal bases for collecting and processing your personal data which are set out below:
 
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6.1 Legitimate Interest  
 
This means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.  
 
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).  
 
You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting our Data Protection Representative.   6.2 Performance of Contract  
 
This means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.   6.3 Comply with a legal or regulatory obligation  
 
This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
 
6.4 Consent
 
Generally, we do not rely on consent as a legal basis for processing personal data other than in relation to sending direct marketing communications via email, post or text message.  
 
You have the right to withdraw consent to marketing at any time by contacting our Data Protection Representative.
 
 
7. CATEGORIES OF PERSONAL DATA  
 
7.1 Our Customers:
 
We may collect, use, store and transfer different kinds of personal data about our Customers both in store and online:   • Identity Data, which includes first name, last name, title and date of birth; • Contact Data, which includes postal address, email address and telephone numbers; • Financial Data, which includes bank account, credit or debit card information and payment details; and • CCTV footage, for the specific purpose of detecting and deterring crime.
 
 
 
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7.2 Job Applicants
 
We may collect, use, store and transfer different kinds of personal data about people who apply for a job with us:   • Identity Data; • Contact Data,  • Education and Training Data; and • Employment Data, including employment history and references.
 
7.3 Our Suppliers
 
We may collect, use, store and transfer different kinds of personal data about our suppliers, including Manufacturers, Delivery Service Providers, Expert Tradespersons and Repairers:  
 
• Identity Data; • Contact Data; • Financial Data; • Education and Training Data; • Membership of Professional Bodies Data; and • Employment Data.
 
7.4 Visitors to Our Website We may collect, use, store and transfer different kinds of personal data about visitors to our website:
• Device details;
• User activity details and user preferences;
• Browser history details;
• Location details;
• Electronic identification data including IP address and information collected
through cookies; and
• The time and date you have viewed our site.
 
 
8. WHAT HAPPENS IF YOU FAILTO PROVIDE US WITH PERSONAL DATA?
 
Where we need to collect personal data about you under the terms of our contract or by law (for example to comply with tax regulations), if you fail to provide that data when requested, we may not be able to provide you with the required product or service. In this case, we may have to cancel the service but we will notify you if this is the case at the time.
 
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9. HOW DO WE COLLECT YOUR PERSONAL DATA?
 
9.1 Our Customers Customers provide us with personal data through direct interactions in store, by entering competitions in store and on-line, by corresponding with us via our website, via our live chat service or by corresponding with us via post, phone, email or otherwise.
 
9.2 Job Applicants Job Applicants may give us personal data by filling in job application forms, by corresponding with us via our website or by post, phone, email or otherwise and by meeting with us in person at interviews.
 
9.3 Our Suppliers Our Suppliers may give us personal data by meeting with us in person or by corresponding with us by post, phone, email or otherwise.  
 
9.4 Visitors to our Website Visitors to our website may give us personal data by virtue of using the website and our live chat service.
 
10. HOW DO WE USE YOUR PERSONAL DATA?
 
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:   • Where we need to perform the contract we are about to enter into or have entered into with you; • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;  • Where we need to comply with a legal or regulatory obligation.
 
11. PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA?   The tables below describe the ways in which we use your personal data, and which of the legal bases we rely on to do so.  
 
We have also identified what our legitimate interests are where appropriate.   Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using the data.  
 
Please contact our Data Protection Representative if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
 
 
 
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11.1 Our Customers:
 
Purpose/Activity
 
Type of data
 
Lawful basis for processing including basis of legitimate interest
 
To register a new customer and maintain accurate customer records.
 
• Identity • Contact
 
 
Performance of a contract
 
Necessary for our legitimate interests (to keep our records updated and accurate)
 
To comply with a legal regulation
 
To provide the customer with the required product.
 
• Identity • Contact • Financial
 
Performance of a contract
 
Necessary for our legitimate interests (to keep a record of the service provided)  
 
To comply with a legal regulation.
To provide the customer with the required service (for example delivery, warranty /guarantee, credit agreement or repair)
 
• Identity • Contact • Financial
 
Performance of a contract
 
Necessary for our legitimate interests (to keep a record of the service provided)  
 
To comply with a legal regulation.
For account management purposes including, managing payments and recovering money owed to us.
• Identity • Contact • Financial
 
Performance of a contract
 
Necessary for our legitimate interests (to recover debts due to us)
 
To manage our relationship with our customers which will include: (a) Notifying customers about changes to our privacy policy; (b) Asking customers to take a satisfaction survey.
 • Identity • Contact
Performance of a contract
 
Necessary for our legitimate interests (to keep our records updated and to obtain customer feedback so as to improve our services)
To make suggestions and recommendations to our customers about products, services or news that may be of interest to them.
• Identity • Contact
 
Necessary for our legitimate interests (to develop our products/services and grow our business)
 
 
 
 
 
 
 
 
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11.2 Job Applicants
 
Purpose/Activity
 
Type of data
 
Lawful basis for processing including basis of legitimate interest
 
To progress the recruitment and selection of employees.
 
• Identity • Contact • Financial • Education and training  • Employment history              and references. Necessary for our legitimate interests (to develop our business)
 
11.3 Our Suppliers
 
Purpose/Activity
 
Type of data
 
Lawful basis for processing including basis of legitimate interest
 
To evaluate potential suppliers, obtain products and services and for vendor administration, order management, and accounts payable.
• Identity • Contact • Financial • Education and training details; and • Membership details of Professional bodies.
Performance of a contract
 
Necessary for our legitimate interests (to ensure that any suppliers used are suitably qualified and experienced, to keep our records updated and ensure we settle any accounts payable)
 
11.4 Visitors to our Website
Purpose/Activity
 
Type of data
 
Lawful basis for processing including basis of legitimate interest
 
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
 Identity  Contact  Technical
 
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)
Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
 Identity  Contact  Technical  Profile  Usage  Marketing and Communications
 
 
 
 
Necessary for our legitimate interests (to study how people use our products/services, to develop them, to grow our business and to inform our marketing strategy)
 
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Purpose/Activity
 
Type of data
 
Lawful basis for processing including basis of legitimate interest
 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Technical and Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
 
 
12. CHANGE OF PURPOSE     We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our Data Protection Representative.   If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.   Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.   13.  DISCLOSURES OF YOUR PERSONAL DATA     We may have to share your personal data with third parties connected to the product or service being provided including:- • Credit reference and fraud protection agencies; • Finance / credit providers such as our current finance provider BNP Paribas Personal Finance; • Delivery Service Providers such as the Royal Mail, Edmondsons Freight and  Final Mile Logistics; • Manufacturers; • Expert Tradespersons or Repairers;  • Stainguard; and • PayPal
 
We may also share your personal data with third parties if we sell, transfer, or merge parts of our business. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
Any personal data collected from our website may be disclosed to third-party service providers such as providers of IT system management or Information security.
We ask that all third parties respect the security of your personal data and to treat it in accordance with the law.  
We ask that all our third-party service providers only use your personal data for specified purposes and in accordance with our instructions.
 
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14. INTERNATIONAL TRANSFERS    Whenever we transfer any personal data out of the European Economic Area (EEA) we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:   • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries. • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact our Data Protection Representative if you want further information on the specific mechanism used by us when transferring personal data out of the EEA.
 
15. YOUR LEGAL RIGHTS     Under certain circumstances, you have the following rights under the GDPR in relation to your personal data:   • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
 
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.   • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.   • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
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  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.   • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.   • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.   
15.1 No Fee Usually Required:
If you wish to exercise any of the rights set out above, please contact our Data Protection Representative.    You will not have to pay a fee to access an electronic version of your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee for a paper copy of the personal data.  
 
We may also charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.   15.2 What we may need from you:     We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.   15.3 Time Limit to respond:   We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
 
16. DATA SECURITY     We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  
 
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We do not store any debit or credit card information.
 
All information we do hold is on secure backed-up servers.
 
All customer documents are held securely within our premises for 6 years and after this time are destroyed via a dedicated confidential disposal company.
 
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We request that they only process your personal data on our instructions and are compliant with the GDPR.  
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.   17. DATA RETENTION      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.    18. OUR WEBSITE
 
18.1 Cookies
 
We may use cookies on certain areas of our Website.
You can choose to disable the cookies from your browser and delete all the cookies currently stored on your computer. On Microsoft Internet Explorer, this can be done by selecting “Tools/Internet Options” and reviewing your privacy settings or selecting “delete cookies”. This may however prevent you from taking full advantage of the Website.  
18.2 Links
 
Our website may contain links that make it easy for users to visit other websites. If you use the links to leave the website and visit a website operated by a third party, we do not have any control over that website. Accordingly, we cannot be responsible for the protection and privacy of any information which you have provided while visiting such websites. You should exercise caution and look at the privacy statement applicable to the website in question.
18.3 Analytics
The services listed below track and report website traffic information. Stollers use the collated data for the purpose of analysing visitor trends, statistics and conversions:
• Facebook Ads; • Google Analytics; • Adsense; and • NewsQuest
 
Contact information is collected via our website to allow us to service your questions and requests.  
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Our live chat service is provided by Tawk.to.
18.4 Re-Targeting  
Cookies are used for Google and Facebook retargeting.
 
 
 19. SOCIAL NETWORKING
 
If you follow us on Social Networking sites such as Facebook, Instagram and Twitter you may give us any personal data which is included on your profile or you may provide us with further personal data if you message us via the social networking site. We will respond to any messages you send to us via social networking sites but we will not transfer any social media derived personal data to any other location or use it to contact you for marketing purposes. You can unfollow us on Social Networking sites at any time.
 
20. MARKETING
 
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have therefore established the following personal data control mechanisms:   20.1 Our Mailing List   You will only receive marketing communications from us if you have previously told us that that you would like to hear from us and you have not previously opted out.
 
We may use your Identity and Contact data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which news, services or offers may be relevant for you.
 
20.2 Third Party Marketing   Our newsletter and marketing emails are sent using Constant Contacts.
 
Our Texts are sent by Propeller.
 
20.3 Opting Out
 
You can ask us to stop sending you marketing messages at any time by contacting our Data Protection Representative or by following the opt-out links on any marketing message sent to you.
 
21. CHILDREN
 
Our Website is not intended for children and we do not knowingly collect data relating to children via our website.
 
 
22. COMPLAINTS
 
You have the right to make a complaint at any time to the Information
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Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact our Data Protection Representative in the first instance.

Last Updated : 22/08/2018