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Privacy Policy

Stollers Furniture World, Privacy Policy

Outline of our Policy

This Policy is written on behalf of the Company registered as, Stollers Furniture World Ltd. Walney Road, Barrow-in-Furness. Cumbria LA14 5UN. Registration number 2978393.

We at Stollers take your privacy very seriously and following the changes in data protection under the new GDPR legislation, we want you to understand easily and simply how we process and use any personal data we may collect from you.

This information may be collected whilst making a purchase in-store or via our website.

Your privacy is of the utmost importance to us and we do not share your information with any other 3rd parties unless it is necessary to do so for the completion of your purchase, i.e. warranty/guarantee’s and contracted direct delivery companies.

Please note, we will only ever use your personal information with your consent or as defined under the new GDPR legislation if we have Legitimate interest to do so. We therefore may notify you from time to time of products or services within our store, which we feel would be of interest to you. This will include news letters to your home address/email/SMS, you can opt-out of any of our marketing activities at any time.

Please note we do have CCTV recording equipment in and around our store for the specific purpose of detecting and deterring crime.

The Personal data/information we hold about you

We collect your personal data in a variety of ways, including making purchases, customer competitions, surveys and feedback.

This will include some or all of the following:

  • Name (including title)

  • Home/delivery address

  • Home/work/mobile telephone numbers

  • E-mail address

  • Method of payment details

All information we hold is on secure backed-up servers, please note we do not store any debit or credit card information. To comply with the UK tax law we are required to keep your name and address for a period of at least 6 years.

When visiting our website we may also collect includes but may not be limited to:

  • The pages you have visited on our site and how long you spent on them

  • Products you have viewed

  • Your location (if you have agreed to this)

  • Your IP address

  • The browser you are using

  • Cookie or pixel information

  • The time and date you have viewed our site

How do we use your data/information?

We collect your personal data with the specific need to fully process your purchase, with your agreement (signed at time of purchase), we will from time to time send you emails, SMS and postal communications, these will only be of what we consider to be of legitimate interest to you. As previously stated you can opt-out at anytime.

When purchasing goods via our interest free credit options, your data will be shared with credit reference/fraud protection agencies, our current provider is BNP Paribas Personal Finance. If you require more information, please contact us or visit their website.

Please note, we will never send you unsolicited ‘Junk’ email or share your personal information with anyone else that might.

Security, cookies and analytics

Keeping your data secure is our utmost priority, all written documents are held securely within our building for the statuary 6 years and after this time are destroyed via a dedicated confidential disposal business. Data is only kept for as long as is necessary.

Analytics

The services listed below track and report website traffic information. Stollers Furniture World use the collated data for the purpose of analysing visitor trends, statistics and conversions.

Facebook Ads

  • Facebook Ads

  • Google Analytics, Adsense

  • NewsQuest

Contact information is collected via our website to allow us to service your questions and requests. Our live chat service is provided by Tawk.to

Re-Targeting

Cookies are used for Google and Facebook retargeting.

E-Mail Marketing

Our newsletter and marketing e-mails are sent using Constant Contacts

Who do we/might share your information with

The following are companies who we may from time to time share some of your personal data with

  • Cumbria Mailing

  • Constant Contact

  • Paypal

  • Edmondsons delivery company

  • Final Mile

  • Royal Mail?

  • Staingard

  • BNP PARIBAS personal finance

Please see their individual privacy policies for more detail.

Further information and your rights

Changes to this policy Changes to this policy can be made at any time, the most recent date this policy has been modified is listed at the bottom of this page.

Date Last updated 24th May 2018